Patient & Visitor Resources at Willowbrook Hospital

At Houston Methodist Willowbrook Hospital, we put you first. Here, you’ll find a state-of-the-art health care facility, designed with you and your family in mind. We bring Houston Methodist quality close to home, providing you and your loved ones with comfort, convenience and peace of mind. Whether you are here for medical diagnosis, treatment or the birth of a precious little one, you will recognize the special care we have taken to ensure that your experience is a positive one.

Patient Resources

From online registration to answering questions about insurance, we provide the resources you need to make your visit with us comfortable and convenient:

 

NEW VISITATION POLICIES DUE TO CORONAVIRUS OUTBREAK

 

We are currently allowing one designated visitor per patient. Visitors must 18 and older.

 

Patients who have tested positive or are under evaluation for COVID-19 will not be permitted visitors. 

 

The designated visitor is not allowed to change during the patient’s stay, as we need to limit the number of visitors in our hospitals. Compassionate exceptions will be made as appropriate.  

 

Emergency departments: We are trying to keep the number of people in our emergency departments to a minimum. When a patient comes to one of our emergency rooms with a visitor, and the patient cannot be seen right away, we will ask the visitor to wait in the car. When it is time for the patient to be seen, we will call the visitor, who can be with the patient during examination. This visitor must remain with the patient at all times and will not be allowed to walk through the hospital.

 

Thank you for adhering to these restrictions as we try to protect everyone in our facilities from the spread of COVID-19.

 

Visitor Information

We understand how important family and friends are to a patient’s healing. Each room has furniture that transitions into a bed, and the patient’s nurse can provide a pillow and blanket for a visitor who wishes to spend the night.

 
  • Visiting hours – We welcome visitors 24 hours a day. However, visitors must check in with security at the front desk between 8 p.m. and 7 a.m. Visiting hours for the Intensive Care Unit (ICU) are at the discretion of the nurse.
  • Directions to our hospital
  • Campus Map
  • Parking – Parking is free 
  • Spiritual care – A chaplain is available 24 hours a day, and our beautiful chapel, located on the first floor on the south side of the atrium, is always open. As an extra service, Holy Communion can be brought to your room upon request.
  • Dining options – Visit the Pathway Cafe, located inside the walkway between the North Pavilion and the Women's and Children's Pavilion. We also have Starbucks stations located at the first floor lobbies of each of our pavilions. 
  • Lori’s Gift Shop – Gifts, flowers, home décor, greeting cards, books, newspapers and seasonal merchandise are available at the gift shop, located on the first floor of the hospital in the North Pavilion and Women's & Children's Pavilion, near the elevators.
  • Healing Garden – Our Swadesh Khurana Healing Garden is open 24/7 and located on the 4th floor in the North Pavilion. The garden is a quiet and peaceful setting, open to all patients, family members and visitors.
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