Your Safety Is Our Priority — Measures We're Taking to Keep You Safe
We’re here for you, safely seeing patients and performing all procedures and surgeries.
Treating COVID-19 patients was our highest priority these last few months. Doing so meant canceling most of our other services, although we still safely cared for thousands of patients who needed emergent care and hospitalization. There are many in the community suffering from other debilitating diseases who need our help. We must expand our ability to help them.
Your safety and health are our top priority, and as we slowly and intentionally start to ramp up our procedures, surgeries and in-person office visits, we want to reassure you that we are following every safety precaution at all of our doctor offices, clinics and facilities.
Our Doctor Offices and Clinics Have Enhanced Safety Measures
Our doctor offices are open and caring for patients both virtually and in person, when needed. If an in-person appointment is needed, we are:
- Screening all patients when scheduling appointments for symptoms and exposure risk.
- Minimizing the number of patients we are seeing per day in our clinics by expanding virtual services and staggering in-person appointments.
- Using Centers for Disease Control-recommended testing for our employees.
- Screening all patients upon arrival with temperature checks and an exposure questionnaire.
- Wearing personal protective equipment while providing patient care.
- Redesigning waiting rooms and check-in lines to ensure social distancing.
- Implementing additional sanitation processes to disinfect all equipment and surfaces.
Our Emergency Care Centers and Emergency Departments Are Safe
- Screening all employees and patients for high temperatures and other symptoms before they enter the building.
- Asking all patients to wear a mask before arriving, and providing a mask if patients need one as soon as they arrive.
- Isolating suspected COVID-19 patients in a separate area.
- Thoroughly disinfecting patient rooms and all surfaces in common areas and employee workspaces.
- Ensuring social distancing in waiting rooms.
Overall Hospital Safety Measures
All Houston Methodist campuses are focused on making your visit as safe as possible, and we are taking extra precautions, such as:
- Screening all patients and essential visitors when entering our facilities.
- Requiring all patients, visitors and employees to wear a mask.
- Adhering to a strict essential visitor policy.
- Implementing social distancing in our waiting rooms and elevators.
- Minimizing waiting in public spaces.
- Elevating our cleaning and housekeeping practices.
- Offering remote check-in.