Medical Records - Texas Medical Center
Patient Medical Records | Birth and Death Certificates
The Health Information Management Department at Houston Methodist Hospital is dedicated to maintaining your medical records and keeping your health information private and secure in accordance with federal and state regulations.
Normal business hours are, Monday through Friday, 8 a.m. to 4:30 p.m.
If you have any further questions, please contact the facility where you received services.
Your health information — connected, coordinated and convenient
Houston Methodist MyChart is part of a new, system-wide electronic health record system gradually launching at all Houston Methodist facilities. This system will help provide a more efficient patient experience, and ultimately help achieve better health outcomes.
Frequently Asked Questions:
- Who do my records belong to?
- Who may request medical records?
- How can I obtain a copy of my medical record?
- What are the fees charged for obtaining a copy of my medical record?
- How are these fees for obtaining medical records determined?
- Will my medical record contain radiology images?
- Can you provide me with billing statements from my hospital visit?
- Why am I unable to receive fax copies of my records at my home or office?
- How soon can I expect the release of my medical record?
- Can I receive any medical record information verbally?
- I was born/my baby was born at Houston Methodist Hospital. How can I obtain a birth certificate?
- My family member passed away at Houston Methodist Hospital. How can I obtain a death certificate?
- How long do you keep a medical record?
- Can I just look at my record?
Q: Who do my medical records belong to?
A: Your medical record is the property of Houston Methodist Hospital and is kept by the hospital for patient care purposes. Although these records are maintained for your benefit, the physical records (paper or electronic) are the property of the hospital.
Q: Who may request medical records?
A: You may request copies of your own medical records, the medical records of a minor child, or the medical records of someone for whom you are the legal guardian or hold a Durable Power of Attorney for Healthcare by completing the “Authorization Form”.
To obtain copies of your minor child, you will need to complete the Authorization Form indicating your relationship to the minor. Proof of parental relationship may be required.
To obtain copies for someone whom you are the guardian or hold Medical Power of Attorney for, you will need to complete the Authorization Form indicating your relationship and provide a copy of the legal paperwork. For Medical Power of Attorney the document is only effective when the patient is unable to act on his/her own behalf.
If these two situations do not apply or if you have specific questions about your situation, please contact us at 713.441.2401.
Q: How can I obtain a copy of my medical record?
A: Simply follow these steps:
Complete the Authorization Form (must be a patient or patient's guardian/legal representative) and mail or deliver to the Houston Methodist facility where you received services:
Houston Methodist Hospital (Medical Center):
Mail to: Health Information Management, 6565 Fannin Street, Suite 520, Houston, TX 77030
Physical Location: Scurlock Tower, 6560 Fannin, Suite 520, Houston, TX 77030
Houston Methodist San Jacinto Hospital:
Mail to: Health Information Management, 4401 Garth Road, Baytown, TX 77521
Houston Methodist St. John Hospital:
Mail to: Health Information Management, 18300 St. John Drive, Nassau Bay, TX 77058
Houston Methodist St. Catherine Hospital:
Mail to: Health Information Management, 701 S. Fry Road, Katy, TX 77450
Houston Methodist Sugar Land Hospital:
Mail to: Health Information Management, 16655 Southwest Freeway, Sugar Land, TX 77479
Houston Methodist West Hospital:
Mail to: Health Information Management, 18500 Katy Freeway, Houston, TX 77094
Houston Methodist Willowbrook Hospital:
Mail to: Health Information Management, 18220 Tomball Parkway, Houston, TX 77070
Once your records are processed, you may pick them up in person at the location above or they can be mailed to the address on the authorization form. If you pick up your records in person, you will be required to present photo identification. You may send a representative to obtain your records only if they are listed on the authorization form under information to be used or disclosed by. It is required for your representative to provide a copy of your photo identification and provide their photo identification as well.
Q: What are the fees charged for obtaining a copy of my medical record?
I need my medical records sent to a healthcare provider: Pertinent medical record information* is provided to your physician at no charge for continuum of care. You will need to complete a written Authorization Form to have your medical records faxed or mailed to your provider. You will need to include the name, address and/or fax number of the healthcare provider in the appropriate section of the authorization form. You may fax your request to 713.441.0095. We only accept faxed request for this purpose.
I need to have my medical records sent to Social Security: There is no charge for providing your records to Social Security Administration for disability claims. You will need to complete a written Authorization Form and provide the social security disability claims letter from Social Security Administration indicating you are applying for Social Security Benefits.
I need to obtain a copy of my medical records for personal use: Pertinent medical record information* is provided to patients at no charge. If applicable, a postage fee will be applied. You will need to complete a written Authorization Form to have your medical records mailed to your home or you may pick them up from our department. The fees for entire record request are as follows:
RECORDS STORED ELECTRONIC OR ON HARD COPY FEE
|Pages 11-60||$1.54 per page|
|Pages 61-400||$0.76 per page|
|Remaining Copies||$0.41 per page|
RECORDS STORED ON MICROFILM FEE
|Remaining Copies||$1.54 per page|
RECORDS REQUESTED ON ELECTRONIC MEDIA (CD) FEE
$83.12, plus the actual cost on mailing, shipping, or otherwise delivering the provide copies.
*Pertinent medical record information provided will include, as applicable: Face sheet, Discharge Summary, History and Physical, Consultation(s), Operative Report(s), Pathology Report(s), and Diagnostic Test Results.
* I need to have a deposition completed and notarized: You will be charged a reasonable fee for completion of a deposition in the amount of $10.00 and a $6.00 notary fee if requested.
Q: How are these fees for obtaining medical records determined?
A: Fees are set by the State of Texas and are revised annually. If you have any questions, please contact the Texas Department of State Health Services, Facility Licensing Group, at 512.834.6648 or for additional information click on the following link: visit the State of Texas website.
Q: Will my medical record contain Radiology images?
A: Your record will only contain the radiology report. The actual radiology images are not part of your medical record. You will need to contact Houston Methodist Radiology Services at 713.441.2800 for the images.
Q: Can you provide me with billing statements from my hospital visit?
A: Your medical records do not contain billing statements. Our Patient Financial Services Department can provide you with this information. You will need to contact the Patient Financial Services Department at 713.441.2800 or visit Houston Methodist Hospital Patient Online Bill Payment website for additional information.
A: To protect our patient's privacy, we do not fax or email medical records to patients.
A: Our quality standard is to process your request for copies within 5 to 15 business days.
A: The only information the HIM Department releases verbally is the patient's date of admission and/or date of discharge.
Q: I was born/my baby was born at Houston Methodist Hospital. How can I obtain a birth certificate?
A: You will need to request the birth certificate from the Bureau of Vital Statistics Office. The document you received after the birth of your baby named Verification of Birth Facts is used to send to the Bureau of Vital Statistics to complete the official birth certificate. You can reach the Bureau of Vital Statistics Office at 713.247.1686 or visit the City of Houston website for additional information.
Q: My family member passed away at Houston Methodist Hospital. How do I obtain a death certificate?
A: You will need to request the death certificate from the Bureau of Vital Statistics Office. The funeral home works in conjunction with the physician to complete the death certificate. The funeral home then submits the death certificate information to the Bureau of Vital Statistics Office. You can reach the Bureau of Vital Statistics Office at 713.247.1686 or visit the City of Houston website for additional information.
Q: How long do you keep a medical record?
A: Medical Records at Houston Methodist Hospital are maintained for 10 years. You will be contacted if your medical record request cannot be fulfilled due to expiration of the retention period.
Q: Can I just look at my record?
A: Yes. There is no charge for you to review your records. To view your medical records:
1.Contact the Health Information Management Department at the facility where you received services to schedule an appointment to view your records.
2.Complete a valid Authorization Form for release of information is required.
3.Provide photo identification