From your desktop or laptop computer, you can enroll here.
Why do I need to download the app before I get sick?
By downloading the app and enrolling for the service now, you’ll be able to access a provider much faster when you actually need one.
Do I have to get the app or can I use my laptop or desktop computer?
You can use Virtual Urgent Care from your desktop or laptop computer by enrolling here.
Who are the providers who will see me in Houston Methodist Virtual Urgent Care?
Houston Methodist providers and the Online Care Group providers from Amwell.
I need a primary care physician (PCP). Can I use Houston Methodist Virtual Urgent Care instead?
Houston Methodist Virtual Urgent Care is intended for non-emergent, urgent care needs. It is a great solution when you need to see a provider quickly, but should not replace your primary care physician for ongoing wellness. To schedule an in-office visit with a PCP, please contact the Houston Methodist Primary Care Group Scheduling Center at 713.394.6724.
Is there an age limit for patients to use this service?
You must be at least 18 years of age to establish an account with Houston Methodist Virtual Urgent Care. Providers can see patients as young as 2 years of age. If your child is under 2, call your pediatrician or visit our urgent care partner, Next Level Urgent Care.
Will I get to choose the provider when I use this service?
When you start your video visit, you will be given the opportunity to select from a list of physicians and advance practice providers who are available at that moment. It provides each provider's specialty, making is easy to find a pediatrician if you are seeking care for a child. Each physician has a brief background that can be viewed before selecting that provider. Depending on day or time, they may include Houston Methodist providers and Online Care Group providers from Amwell. Houston Methodist providers when available will be at the top of the list.
Can I get a prescription?
A provider will recommend the best treatment for your condition, which may include a prescription if necessary. Chronic pain cannot be treated with controlled drugs, such as narcotic pain medications, via video visit.
How long does a video visit last?
Video visits typically last around 10 to 15 minutes.
Is the app secure?
Houston Methodist Virtual Urgent Care uses secure, encrypted technologies that comply with all HIPAA regulations to keep your patient information secure.