Patient Grievances

Patients have the right to share a concern with the appropriate licensing or disciplinary authority. You may contact any of the licensing or disciplinary authorities listed below to file a complaint.

Ambulatory Surgery Centers

For complaints related to our Ambulatory Surgery Centers, you can contact the Texas Health and Human Services Commission, the Texas Department of State Health Services, the Centers for Medicare and Medicaid or the Accreditation Association for Ambulatory Health Care. Reach the Texas Health and Human Services at: 

Texas Health and Human Services
Complaint and Incident Intake
Mail Code E249
P.O. Box 149030
Austin, TX 78714-9030
800.458.9858
Fax: 833.709.5735
hfc.complaints@hhs.texas.gov

Reach the Texas Department of State Health Services at:
Texas Department of State Health Services
Manager, Health Facility Compliance Group
P.O. Box 49347
Austin, TX 78714-9347
888.973.0022 

Reach the Centers for Medicare and Medicaid Services Ombudsman at: cms.gov/medicare/appeals-grievances/ombudsman-center.

Reach the Accreditation Association for Ambulatory Health Care at: https://www.aaahc.org/

Medicare Patients

For complaints related to the quality of care you received as a Medicare patient, contact Acentra Health. Reach Acentra Health at:
888.315.0636
Fax: 844.878.7921
beneficiary.complaints@acentra.com 

DNV Healthcare USA Inc.

For complaints related to the hospital or the quality of care provided to you or someone else, you can contact DNV Healthcare USA Inc. DNV Healthcare USA Inc. is a private organization that provides hospital accreditation and certification programs. Reach DNV Healthcare USA Inc. at:

Attn: Healthcare Complaints
DNV Healthcare USA, Inc.
19219 Katy Fwy., Suite 175
Houston, TX 77094
866.496.9647
Fax: 281.870.4818
dnvhealthcare.com
https://portal.myetrack.com/dnvcomplaint

Texas Medical Board

For complaints about physicians, as well as other registrants and licensees of the Texas Medical Board, including physician assistants, acupuncturists, surgical assistants, medical radiologic technologists, non-certified radiologic technicians, respiratory care practitioners, medical physicists and perfusionists, you can contact the Texas Medical Board. Reach the Texas Medical Board at:

Texas Medical Board
Attention: Investigations
1801 Congress Avenue, Suite 9.200
P.O. Box 2018
Austin, TX 78768-2018
800.201.9353
www.tmb.state.tx.us