Patient FAQs

How can I get a copy of my birth certificate?
If you were born at any hospital in the city of Houston, you will need to contact the Bureau of Vital Statistics at 3.1.1 for local calls and 713.837.0311 for calls outside the Houston city limits. If you were born in Baytown, you will need to contact the Baytown Municipal Courts at 281.420.6693.

Where can I find information about parking?
Parking at all hospital locations is free of charge with the exception of Houston Methodist Hospital in the Texas Medical Center.

Information about parking at Houston Methodist Hospital in the Texas Medical Center can be found on the Texas Medical Center web site at texasmedicalcenter.org.

Where can I find information about hotels and motels in Houston?
Information about hotels and motels in the Houston area can be found on the Houston Convention and Visitors Bureau web site at visithoustontexas.com. For current rates and information on services provided, contact the hotel/motel directly.


Who do I contact about a problem with a bill?
Please call our billing customer service department Monday through Friday from 8 a.m. – 6 p.m. at 832.667.5900 or toll free at 877.493.3228 to discuss your account.
How can I request a physician referral, request an appointment, register for childbirth classes or register for a weight management class?
Visit the Patient Forms page or call 713.790.3333.

Does Houston Methodist Hospital, Texas Medical Center offer shuttle service from either airport to the hospital?
Houston Methodist Hospital does not offer a shuttle service from either airport to the hospital. Super Shuttle offers shuttle service from Hobby and Bush Intercontinental Airports to Texas Medical Center area hotels. The shuttle service can be reached at 713.523.8888 or at supershuttle.com.

How can I subscribe to receive communications from Houston Methodist?
Stay connected with Houston Methodist year round. By signing up, you will receive information such as upcoming events, health tips and highly informative newsletters. Sign up here.

I am currently receiving email or mail from Houston Methodist and would prefer not to receive these communications. How can I unsubscribe?
You can opt out from receiving Houston Methodist communications at any time by calling 713.790.3333 or emailing optout@houstonmethodist.org.

How do I request my medical records?

Please contact the hospital that you visited to obtain a copy of your medical records...
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