There are a variety of volunteer roles to fit individual time commitments, schedules, abilities and interests. Volunteers may work directly with patients or choose to work behind-the-scenes, providing administration support.
The First Impressions program creates a welcoming environment for Houston Methodist West patients, families and customers the moment they step through our doors. Volunteers greet visitors, give directions, escort them to other departments or provide wheelchair assistance if needed. They are knowledgeable about many aspects of our hospital and are able to answer a wide variety of questions.
Admission, Observation, Discharge (AOD)/Surgery Area
Volunteers in our AOD/surgery welcome surgical patients and take care of their family members while their loved ones are in surgery. Volunteers keep families informed and are liaisons to our staff for questions or concerns. Providing a seamless point of contact for family members, volunteers also take families to visit patients following surgery.
Volunteers working in our special procedures area welcome patients, take care of their families while they are waiting, keep the families informed and act as a liaison when families have questions or concerns.
Volunteers welcome patients to imaging and escort them to their area of service.
Intensive Care Unit (ICU)
In the ICU, volunteers assist family members of surgical patients and supervise visiting time in the waiting room. Following surgery, volunteers accompany families to receive the doctor's reports and to visit patients, as well as maintain the unit's admitting and discharge records, emergency telephone numbers and other pertinent information.
Emergency room volunteers assist our nursing staff in greeting patients and families and offering comfort, including blankets upon request. Volunteers visit with patients and their families and familiarize them with other areas of the hospital if needed.
Patient Family Centered Care Program (PFCC)
Volunteers participating in the PFCC program visit families and patients in their rooms with the goal to meet their needs on the spot if possible. PFCC volunteers work together with the staff to enhance patient satisfaction, providing the Houston Methodist Experience to every patient and family member.
Volunteers assist many different departments in our hospital, including human resources, marketing, health information, quality and safety, and the cancer center with clerical projects such as making packets, filing and delivering items.
Chaplaincy Care volunteers are an extension of our Spiritual Care Department. Volunteers support staff chaplains in providing comfort to patients and families during critical situations.
CanCare volunteers support patients with all types and stages of cancer during their stay with us. They share a wealth of information covering available resources and support services.
Mended Hearts Program
Mended Hearts volunteers provide specific support to our cardiac patients. During patient visits, volunteers share information, how to access resources, and as former heart patients themselves, listen to patient and family concerns. They lead the Mended Hearts Support Group, which is designed to support heart healthy lifestyles after one’s procedure and meets every third Thursday of the month.
Music RX Program
Musicians of all ages perform throughout our hospital, in the atrium lobby and even in individual patient rooms. Singers, violinists, string instruments performers, guitarists and flutists are especially appreciated on the units. We also welcome pianists to play on our lobby piano.
Summer Teen Volunteer Program
Houston Methodist West’s Teen Volunteer Program provides the youth of our community opportunities for personal growth and development in a hospital setting. These young volunteers provide supplemental services throughout the hospital and gain personal satisfaction through helping others, as well as an understanding of the many health care careers that a hospital environment offers.
At-Home Volunteer Opportunities
We have several programs designed for individuals who are interested in assisting the hospital in a volunteer capacity from home. You can earn service hours for these “at-home” programs and if requested, these hours can be tracked and documentation provided.
For more information, visit our Frequently Asked Questions.
How to Apply
If you would like to learn more about volunteering at Houston Methodist West, please contact Tere Jackson, manager, at firstname.lastname@example.org or 832.522.3060.