Future Bet: Remote Monitoring

Vision & Goals 

The future of virtual care will only be as good as the remote monitoring that supports it. By extending the virtual highway beyond clinic and hospital walls, smart wearables and tailored clinical programs will become integral for inpatient safety, home-based recovery and monitoring chronic care.

Our Solution 

We have had immense success with our care pathways program in which patients receive educational content, reminders and monitoring questions by email and/or text at predetermined intervals that deliver small, bite-sized chunks of information and instructions at the most relevant times. In its infancy, we saw a 55% reduction in readmissions, a 14% increase in patient satisfaction scores, a 30% reduction in office phone calls and a sizeable savings per service line. We continuously evaluate this program to provide the best experience for patients with the newest information and technology available.

With the use of our remote monitoring tool in the inpatient setting, we have been able to leverage our virtual command center to capture and monitor patient vital-sign data on a much larger scale. In addition, we have reduced vital-sign checks at the bedside from every four hours to every eight hours, giving patients an uninterrupted span of time overnight for better rest and sleep, leading to improved recovery outcomes.  

Next Steps

We envision that the remote monitoring market will continue to consolidate, leveraging single devices to address multiple chronic conditions. A health system and physician group must be prepared to monitor and push out care based on remote monitoring information.