Future Bet: Business Modernization

Vision & Goals

Hospitals and physician practices are a microcosm of every business infrastructure, from transportation to billing, and each is ripe for innovative redesign.

Our Solution 

We took bold steps to modernize our infrastructure by implementing a next-generation enterprise resource planning (ERP) system, as well as establishing partnerships in revenue cycle, telephony, access and new partnerships in supply chain. So far, we have seen measurable results that are very positive, including 37% reduction in patient alone time and 23% more face-to-face clinician-patient time than average.

Next Steps

Our future will be filled with drones in the sky delivering critical medicines, self-service scheduling and payment, and AI-based support for patients and staff. We see this future as near-term, not long-term. When we talk about business modernization, it’s not just about reducing operating costs and inefficient processes. It’s about increasing the quantity and quality of time that clinicians must focus on making patient decisions and delivering the very best care. And just as we modernize operations, we must modernize how we reach our patients.