Case Study: Robotic Process Automation


Automating Mundane Processes Allows Focus on Higher-Value Work


Robotic Process Automation (RPA) is the application of software "robots" (not physical robots) that mimic human action and connect multiple systems through automation—without changing the existing information technology landscape. 

RPA allows organizations to automate process steps as if business users were doing the work. The robot captures and interprets data across systems, triggers responses and communicates with other systems.


With RPA, we can automate mundane, rules-based business processes, enabling business users to devote more time to serving customers or other higher-value work.

Pilot Use Case Successes

  • Centralized credentialing
  • Supply Chain transaction management
  • Insurance verification
  • Time Card management