WATCH: Transforming Patient Access for a Seamless Care Experience | Innovation Spotlight

How should health care systems redesign access to meet patients where they are — efficiently, effectively and at scale? In this episode of Innovation Spotlight, we discuss how we're using centralized scheduling, data-driven operational workflows and virtual care to reshape the patient experience and optimize clinical operations.

Featuring:

• Adam Meyers, vice president, operations – access
• Dr. Mylonakis, chair, department of medicine
• Jeff Carr, vice president, hospital operations
  
  

Moderator:

• Tesha Montgomery, senior vice president, system access
  
  

Key topics:

• How centralized scheduling benefits the three primary facets of patient access
• Aligning access with system-wide resource optimization and provider expertise
• Case Study 1 — "Getting Buy-In": Dr. Mylonakis recounts the successful roll out of centralized scheduling for a department of 200 hesitant physicians
• Case Study 2 — "Streamlining the Patient Experience": Carr explains how access innovation simplified imaging scheduling for patients, across not just modalities but locations
• The importance of leveraging technology: virtual programs, ticket scheduling, text-based communications and more