In this episode, Dr. William Cooper, president of the Vanderbilt Health Center for Patient and Professional Advocacy, discusses how professionalism, teamwork and communication shape everything — from malpractice risk to patient outcomes, workplace culture and long term career performance.

Expert: Dr. William Cooper, president of the Vanderbilt Health Center for Patient and Professional Advocacy

Notable topics covered:

• Just 2% of physicians account for 50% of all malpractice claims
• Peer-delivered feedback — "Cup of Coffee” conversations — can reduce future malpractice risk by up to 80%
• 97% of clinicians who receive early, informal feedback modify their behavior
• These interventions decrease complaints, strengthen workplace culture and ultimately save lives
• Professionalism’s effect on quality care
• Who is responsible for the majority of malpractice claims
• Ways to reduce claims and increase professionalism

Links:

• Dr. William Cooper (Clinical Profile, LinkedIn)
• Communication and resolution programs expose hard-to-hear truths
• Huddles for unprofessional behaviours in the healthcare setting that may require immediate investigation, inquiry or intervention | BMJ Leader

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