How healthcare organizations can build resilient systems in a world defined by uncertainty.
On this episode of Quality Time, Dr. Tom Lee, chief medical officer at Press Ganey, practicing physician at Brigham and Women’s Hospital, and editor-in-chief of NEJM Catalyst, discusses how healthcare organizations can build resilient systems in a world defined by uncertainty.
Dr. Lee emphasizes that success requires becoming comfortable operating in environments that are constantly changing. To illustrate this complexity, he introduces the concept of BANI, a framework that captures the realities healthcare organizations face:
Brittle systems that can break
Widespread anxiety among staff and patients
Nonlinear disruptions, from policy shifts to crises
An increasingly incomprehensible world of constant change
Dr. Lee also explains how organizations with a strong culture and earned social capital are better equipped to build resilient systems to withstand BANI and navigate through challenges and change.
Guest: Dr. Tom Lee, chief medical officer at Press Ganey, practicing physician at Brigham and Women’s Hospital, and editor-in-chief of NEJM Catalyst
Notable topics covered:
Press Ganey
NEJM Catalyst Journal
BANI framework of uncertainty
Social capital and organizational culture
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