Why meaningful conversations after these events are critical to learning, healing and building a highly reliable health care system.
Nearly one in four patients admitted to a U.S. hospital suffers from an adverse event. Of those events, about one in four are thought to be preventable and are usually the result of a system failure.
On this episode of Quality Time, Dr. Evan Benjamin, director of Community Innovation and former chief medical officer at Ariadne Labs, explores how health care organizations can respond to patient harm with accountability, compassion and transparency. He discusses communication and resolution programs, the importance of a strong culture of safety and why open, honest conversations help organizations learn from adverse events, support clinicians and patients and build trust while advancing high reliability in health care.
Guest: Dr. Evan Benjamin, director of Community Innovation and former chief medical officer at Ariadne Labs; associate professor at Harvard Medical School and the Harvard T.H. Chan School of Public Health
Notable topics covered:
Patient safety and preventable harm
Communication and Resolution Programs (CRPs)
PACT (Pathway to Accountability, Compassion and Transparency)
High Reliability Organizations (HROs)
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