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PODCAST: How Lean Management Transformed a Health Care System | Quality Time with Dr. Schaal

April 11, 2024


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Lean management focuses on continuous improvement by making incremental process changes to improve quality and efficiency.

In this episode, Dr. Eric Dickson, president and CEO of UMass Memorial Health, shares how lean management principles transformed the largest not-for-profit health care system in central Massachusetts.

Expert: Eric W. Dickson MD, MHCM, FACEP, President & CEO UMass Memorial Health

Notable topics covered:

  • Lean management methodology
  • Continuous process improvement
  • Emergency room efficiency
  • True north metrics


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Quality Time with Dr. Schaal is an accredited continuing medical education course. Visit our Online CE page to listen and earn 0.50 credits per episode. Houston Methodist is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.


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