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Lean management focuses on continuous improvement by making incremental process changes to improve quality and efficiency.

In this episode, Dr. Eric Dickson, president and CEO of UMass Memorial Health, shares how lean management principles transformed the largest not-for-profit health care system in central Massachusetts.

Expert: Eric W. Dickson MD, MHCM, FACEP, President & CEO UMass Memorial Health

Notable topics covered:

• Lean management methodology
• Continuous process improvement
• Emergency room efficiency
• True north metrics
  
  

Links:

• UMass Memorial Medical Center
• Eric W. Dickson MD, MHCM, FACEP, Named as UMass Memorial Health Care President and Chief Executive Officer
• Examining the Relationship Between the Lean Management System and Quality Improvement Care Management Processes
• Lean Management—The Journey from Toyota to Healthcare
  
  

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Quality Time with Dr. Schaal is an accredited continuing medical education course. Visit our Online CE page to listen and earn 0.50 credits per episode. Houston Methodist is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.