Take your on-demand video visit to the next level.

Houston Methodist Virtual Urgent Care powered by TytoCare technology puts the exam tools in your hands. With the TytoCare device, you can perform your own physical examination and share that data with our board-certified providers during your virtual visit, avoiding the drive and the waiting room. Our providers will then assess your condition, offer a diagnosis and treatment plan and prescribe medication, if necessary — all from the comfort and safety of your home.


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What Does the TytoCare Device Do? 
heart

Check heart rate
Capture your heart rate and share it with our providers using the stethoscope. 

 

temperature

Take your temperature
Use the infrared basal thermometer to measure your body temperature.

ears

Examine your ears
The otoscope lets our providers look inside your ears and examine your ear drums.

breathing

Assess your breathing
Using the stethoscope, our providers can listen to your breathing and provide a diagnosis. 

throat

Check for sore throat
Our providers can examine your throat and tonsils to determine if they’re sore from a cold or something more.

skin

Show skin conditions
The high-definition camera captures images of your skin to help diagnose rashes and bug bites and monitor lesions.

What’s Included:
  1. TytoCare device with exam camera and basal thermometer
  2. Otoscope adaptor for examining the ears
  3. Stethoscope adaptor for heart and lung sounds
  4. Tongue depressor adaptor for the throat
  5. Rechargeable battery
  6. Comprehensive user guide and quick-start guide

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How it works

The TytoCare exam kit allows you to perform a physical examination on yourself or a family member, and then share that data with one of our board-certified providers.

Need more information before trying the TytoCare exam kit? Check out our FAQs.

What do I need to get started?

You’ll need a TytoCare exam kit, which you can purchase here. You’ll also need a smartphone or tablet, the TytoCare app and a 2.4 Ghz Wi-Fi or hotspot connection.

What smartphones and tablets work with the TytoCare exam kit?

The TytoCare app works with iOS (last two versions) and Android (4.4.4 and above), and the app also works with most Apple iOS and 

How is this different from Virtual Urgent Care?

You can access the same providers, but with an enhanced visit that allows our providers to complete exams they otherwise couldn’t (like listening to your lungs or examining your inner ears).

Who are the providers who will see me?

Board-certified providers from Houston Methodist and the Amwell Medical Group.

Who sees the data from my exams, and is it HIPAA compliant?

TytoCare lets you send exam data over an encrypted, secure network. This data is then stored on a cloud platform that meets privacy standards of the Health Insurance Portability and Accountability Act, also known as HIPAA. You and your health care provider determine who can access your medical records.

Who do I contact for technical support?

Please contact TytoCare support at 866.971.TYTO (8986) or support@tytocare.com.

Who can use the TytoCare exam kit?

Once the device has been purchased, anyone in your household can use it. Providers can see patients as young as 2 years of age.

Is the TytoCare exam kit covered by insurance?

You can use your FSA (flexible spending account) to pay for a TytoCare exam kit.

What kind of medical conditions can I use the TytoCare exam kit for?

The TytoCare exam kit can be used for non-emergency, urgent care needs, including cold and flu, ear pain, cough, congestion, pink eye, fever, rashes and stomach ache, among others.

How much does a Virtual Urgent Care visit using the TytoCare exam kit cost?

Virtual Urgent Care visits are a flat fee of $20 per visit.

Can I use the TytoCare exam kit to check vitals without talking to a provider?

Yes. You can use the TytoCare device to check your vitals, such as temperature and heart rate, as well as look at your inner ear.

Do I have to use a TytoCare exam kit to complete a Houston Methodist Virtual Urgent Care visit?

No. Anyone can use Virtual Urgent Care, regardless of whether or not you have the TytoCare exam kit. The exam kit allows you to enhance your visit and provide more robust information to your provider that they otherwise might not be able to gather.

Learn more about Virtual Urgent Care and find more FAQs.