Patient FAQs

How can I get a copy of my birth certificate?
If you were born at any hospital in the city of Houston, you will need to contact the Bureau of Vital Statistics at 3.1.1 for local calls and 713.837.0311 for calls outside the Houston city limits. If you were born in Baytown, you will need to contact the Baytown Municipal Courts at 281.420.6693.

Where can I find information about parking?
Parking at all hospital locations is free of charge with the exception of Houston Methodist Hospital in the Texas Medical Center.

Information about parking at Houston Methodist Hospital in the Texas Medical Center can be found on the Texas Medical Center web site at texasmedicalcenter.org.

Where can I find information about hotels and motels in Houston?
Information about hotels and motels in the Houston area can be found on the Houston Convention and Visitors Bureau web site at visithoustontexas.com. For current rates and information on services provided, contact the hotel/motel directly.


Who do I contact about a problem with a bill?
Please call our billing customer service department Monday through Friday from 8 a.m. – 6 p.m. at 832.667.5900 or toll free at 877.493.3228 to discuss your account.
How can I request a physician referral, request an appointment, register for childbirth classes or register for a weight management class?
Visit the Patient Forms page or call 713.790.3333.

Does Houston Methodist Hospital, Texas Medical Center offer shuttle service from either airport to the hospital?
Houston Methodist Hospital does not offer a shuttle service from either airport to the hospital. Super Shuttle offers shuttle service from Hobby and Bush Intercontinental Airports to Texas Medical Center area hotels. The shuttle service can be reached at 713.523.8888 or at supershuttle.com.

How can I subscribe to receive communications from Houston Methodist?
Stay connected with Houston Methodist year round. By signing up, you will receive information such as upcoming events, health tips and highly informative newsletters. Sign up here.

I am currently receiving email or mail from Houston Methodist and would prefer not to receive these communications. How can I unsubscribe?
You can opt out from receiving Houston Methodist communications at any time by calling 713.790.3333 or emailing optout@houstonmethodist.org.

How do I request my medical records?

Please contact the hospital that you visited to obtain a copy of your medical records.

Houston Methodist Hospital:
P: 713.441.2401
F: 713.441.0095
Houston Methodist Hospital
Health Information Management
Attn: Release of information
6565 Fannin, M1-001
Houston, TX 77030

Houston Methodist St. Catherine Hospital
P: 832.522.3040
F: 832.522.3041
Houston Methodist West Hospital
Attn: Release of Information
18500 Katy Freeway
Houston, TX 77094

Houston Methodist St. John Hospital
P:281.523.2112
F: 281.333.8872
Houston Methodist St. John Hospital
Attn: Release of Information
18300 St. John Dr.
Nassau Bay, TX 77058

Houston Methodist San Jacinto Hospital
P: 281.420.8760
F: 281.428.4543
Houston Methodist San Jacinto Hospital
Attn: Medical Records Department
4401 Garth Road
Baytown, TX 77521

Houston Methodist Sugar Land Hospital:
P: 281.274.7814
F: 713.441.0095
Houston Methodist Sugar Land Hospital
Health Information Management
Attn: Release of Information
16651 Southwest Freeway, Suite 529
Sugar Land, TX 77479

Houston Methodist West Hospital
P: 832.522.3040
F: 832.522.3041
Houston Methodist West Hospital
Attn: Release of Information
18500 Katy Freeway
Houston, TX 77094

Houston Methodist Willowbrook Hosptial
P: 281.737.1612
F: 281.737.1616
Houston Methodist Willowbrook Hospital
Attn: Medical Records Department
18220 Tomball Parkway
Houston, TX 77070