Sunday, March 23, 2014, 4-6 pm (Welcome Reception)
Monday, March 24, 2014, 8 am - 5 pm
Tuesday, March 25, 2014, 8 am - 12 pm
Houston Methodist Hospital
6565 Fannin, Houston, TX 77030
The patient experience is paramount at Houston Methodist, where comprehensive patient satisfaction programs were pioneered more than a decade ago. Creating a personal, memorable and meaningful experience for patients and guests is the goal of our employees and physicians every day. At this conference, learn about The Methodist Experience and how it translates into patient satisfaction scores that remain among the best in the nation. Share best practices with colleagues and take away new insights to improve your own patients' experience.
Healthcare CEOs, CNOs, executives, patient satisfaction and HCAHPS managers, patient experience and guest relations management and staff, and HR executives.
Monday, March 24
Erik Wahl, an internationally recognized artist, author and entrepreneur. As an internationally recognized graffiti artist, and a #1 best-selling business author, Erik redefines the term "keynote speaker." Pulling from his history as both a business strategist and an artist, he has grown to become one of the most sought-after corporate speakers available today. Erik's on-stage painting seamlessly becomes a visual metaphor to the core of his message, encouraging organizations toward profitability through innovations and superior levels of performance.
Houston Ballet Center for Dance
As part of our theme for the conference, The Art of the Houston Methodist Experience, we will be taking a unique back stage look at the world-renowned Houston Ballet Center for Dance. This will include a performance by top students of the Houston Ballet Academy, tours of the Houston Methodist physical therapy facility and the area where the magnificent costumes are created and stored. This will be followed by drinks and hors d'oeuvres overlooking Houston's historic Buffalo Bayou. An outstanding evening experience!
Tuesday, March 25
A CEO panel discussion featuring leaders from successful patient experience health care systems around the country, including Marc Boom, MD, Pres. & CEO Houston Methodist, Toby Cosgrove, MD, CEO Cleveland Clinic & Amir Rubin, MHA, MBA, Pres. & CEO Stanford Hospital
Marc Boom, MD
President & CEO Houston Methodist
Toby Cosgrove, MD
CEO Cleveland Clinic
Amir Rubin, MHA, MBA
President & CEO Stanford Hospital
$395.00 - Early registration until January 31, 2014
$495.00 - After January 31, 2014
The Methodist Experience Conference headquarters hotel:
The Houston Marriott at the Texas Medical Center
Houston Marriott at the Texas Medical Center
Houston, TX 77030
Hotel Reservations - 713-796-0080
Last day to book by: 3/10/14
Marriott hotel(s) offering your special group rate:
Houston Marriott at the Texas Medical Center for 139 USD per night
Book your group rate: Methodist Experience Benchmarking Conference »