Houston Methodist. Leading Medicine.
Houston Methodist. Leading Medicine

While You're Here

While you are here


Visiting Hours

General visiting hours are 8:00 a.m. – 9:00 p.m. except in intensive care units, where hours vary. Please check with your nursing unit.

Intensive care units (ICUs)

Intensive care units have special facilities and services for the observation and care of critically ill patients. Because of the special nature of the ICUs, necessary restrictions apply

  • Private-duty nurses, flowers, radios and portable televisions are not allowed.
  • In some cases, we will hold your mail or give it to your immediate family.
  • Visiting hours and the number of visitors are limited; please check with your specific ICU.

Food & Nutrition Services

A Food & Nutrition Services employee will bring a menu for the next day with your meal tray. This menu follows a diet prescribed by your physician and offers a variety of delicious, healthful foods. Simply circle your selections and place the completed menu on your tray.

A staff member will check your choices to make sure they agree with your doctor-prescribed eating plan, and will be available to discuss your menu and answer any questions. If you need further assistance, nursing personnel on your unit will be happy to contact the Food & Nutrition Services Department.

Delayed Meals
Occasionally, certain medical tests may be scheduled during your regular meal time, or a procedure must be performed on an empty stomach. This may delay your meal. As soon as you are able to eat, however, nursing personnel will order a tray for you.

Ask The Experts
The Food & Nutrition Services staff includes Clinical Dietitians—experts specifically trained in nutritional science, health maintenance and patient education. Our dietitians provide extra nutritional support to those patients who need it most. They are also available to teach patients about special eating plans and dietary restrictions. If you would like to learn more about your diet, ask your doctor or nurse to contact a dietitian.

Patient Food Service Help Line
Your concerns are important to us. If there is something we could be doing better, or if you have questions or concerns, please let us know by calling the Patient Food Service Help Line at 713-441-2500.

Mail

Mail will be delivered to your room Monday through Friday. Mail boxes are located on the first floors of the Dunn Tower and the Fondren-Brown and Main buildings. Stamps are available in the Gift Shop. Stamp machines are located on the first floor of the Fondren-Brown building, and on the second floors of the Scurlock and Smith towers. For more information, call the Mail Center at 713-790-2641.

Personal items

There is no provision for the storage of belongings while you are in the hospital. All personal belongings will be the responsibility of the patient/family. All belongings (including eyeglasses, hearing aids, dentures, etc.) must be removed from the patient's room should the patient be transferred to an operating area or intensive care unit. If you need to store something in the hospital vault, please call Admitting at 713-394-6800.

TDD/Fax

To receive messages via a telecommunications device for the deaf (TDD), call 713-790-3530, the hospital's TDD number.

If you receive a telex, cable, mailgram or TDD message, Communications Services will arrange to deliver it to your room.

A Facsimile machine for receiving and sending fax transmissions is located on the first floor of the Dunn Tower, net to the public phones. The machine can also be used to make plain paper copies, and it accepts most major credit cards.

Pharmacy

Scurlock Tower Pharmacy is a full service pharmacy located on the second floor of Scurlock Tower. Our pharmacy offers complimentary discharge prescription delivery service to all patients in Houston Methodist Hospital. In addition, our pharmacy also offers personal medication counseling, drug utilization review, specialty prescription compounding, free patient education materials, diabetic/medical supplies and other health products, over-the-counter items and unique gift merchandise.

Hours of Operation: 7:00 a.m. – 6:00 p.m., Monday – Friday

Phone: 713.441.6350
Fax: 713.441.0412
E-mail: stpharmacy@houstonmethodist.org

Languages spoken: English, Spanish, Chinese, Vietnamese

Phone calls

Your personal telephone number is on the phone beside your bed (except in intensive care units). You can make the following calls from your telephone:

  • In-hospital calls: Dial 9 + the number you are calling.
  • Local calls: Dial 9 + the number you are calling.
  • Local directory assistance: Dial 9 + 1 + 411. There is no charge for local directory assistance.
  • Long distance calls: Dial 9 + 0 + area code + the number you are calling, or dial 9 and follow the instructions provided by your personal long-distance carrier.
  • International calls: Dial 9 + 01 + overseas area code + the number you are calling, and the overseas operator will help you.

Any questions or complaints regarding your phone service should be directed to the hospital operator by dialing 0.

Public/pay telephones are conveniently located in all hospital buildings and meet all Americans with Disabilities Act (ADA) requirements.

Room concerns:

If you have a question or concern about the condition of your room, call 713-790-2517.